Digital Banking+ Help Center

DIGITAL BANKING +

• What is different about DIGITAL BANKING+?

  Click here to see a comprehensive list of premium features and benefits now available through DIGITAL BANKING+.

Account Questions

• What if I do not see all of my accounts after I log in?

  Please contact our Customer Service team at 855-382-7827 (FUB-STAR) for assistance in linking a missing account.

• Why do I have additional accounts listed in DIGITAL BANKING+?

  DIGITAL BANKING+ includes all accounts on which you are a signer. Any accounts that you prefer not to see can be hidden.

• How do I hide/remove accounts from my view?

  Any accounts that you may have hidden previously will once again be visible when you log in, but you can choose to hide these accounts by clicking Settings then select Account Preferences menu. Click on the account you wish to hide and change the account visibility setting with the toggle button.

• How much account history will I be able to access?

  You will have access to the past two years of transaction history as well as access to the last two years of eStatements.

• Will I still be able to export my account information?

  Yes, click on your account on the Home screen, this will bring you to the account details page. Click on the download arrow in the right-hand corner of your screen to download your file. The following export formats are available:

  • Spreadsheet (xls)
  • Spreadsheet (csv)
  • Microsoft OFX (ofx)
  • Quicken (qfx)
  • Quickbooks (qbo)
• Will I be able to process stop payments?

  Yes, this feature can be activated by clicking Services then Stop Payment. You will enter the payment information to request a stop payment.

Statements

• Why are my Statements not downloading?

  Ensure that you allow pop-ups for the DIGITAL BANKING+ site in your browser settings. If you encounter problems loading the page, it is likely that the pop-up box is being blocked by a pop-up blocker or a toolbar pop-up blocker. You can disable the pop-up blocker in your browser's settings or add the online banking site as an allowed site.

Bill Pay

• When using Bill Pay, what if I do not have an account number at the payee or if the payee is a person, not a company?

  You can enter N/A or Not Applicable in the Account Number field, but this may make the posting of your payment more difficult for the recipient.

Card Swap

• What is CardSwap?

  CardSwap allows you to enter your debit card information and login ID for your subscription services and automatically link and/or update your payments with a single entry.

• Why am I receiving an error message when adding a new card?

  An error message will appear if you enter any of the following incorrectly:

  • Card Number
  • Expiration Date
  • Zip Code
  • CVV

  Be sure to double check all your entries.

• How long does it take for my card to be swapped?

  It may take up to 24 hours. However, in most cases, the swap happens immediately.

• Why do I receive eMail confirmation that a new payment method is on file for some subscription providers, but not others?

  It depends on the subscription provider’s process for notifying customers of changes made to your account.

• What does a yellow (!) next to a subscription provider mean?

  The (!) next to a subscription provider means one of the following:

  • subscription provider is temporarily down for maintenance.
  • there is an issue with your account.

  Click the subscription provider to see information regarding the problem.

• Why did I receive a notification that my subscription account is being processed from Virginia?

  You may receive a notification that your account has been accessed from a different location. This is because your subscription provider detected a log in from the CardSwap servers rather than your location.

• Why did I receive a notification that my account was accessed from an unknown device?

  You may receive a notification from some subscription providers that your account was accessed from an unknown device. This may occur when you have selected “remember me” for certain services.

• Why do some subscription providers require me to enter a security code?

  Security and authentication requirements differ from provider to provider. If your subscription provider requires you to enter a security code outside of CardSwap, then you will be required to enter one when using CardSwap.

Adding Accounts

• What is the difference between ‘Adding an External Account’ and ‘Linking an Account’?

  Adding an external account will allow you to transfer money to and from that account using DIGITAL BANKING+.

  Linking an account will allow you to use DIGITAL BANKING+ to view balance and history information for accounts held at other financial institutions. This will help you have a better view of your entire financial portfolio.

• How do I add an external account for transfers?

  Log in to DIGITAL BANKING+ and click Services in the menu. Select Manage Ext Acct. Here you will need to enter the routing number and account number of your account at another bank. We will then send two small deposits to your account with that bank. Once you have received them you will again log in to DIGITAL BANKING+ and click Services then select Manage Ext. Acct. You will then enter the amount of the two small deposits that you received, and you will be given access to transfer to/from that account within DIGITAL BANKING+.

• How do I link an external account to view balance and transaction history?

  Log in to DIGITAL BANKING+, click the Get Started button in the Link Account box. Search for the financial institution where your other account is held. Enter your login information for that institution and click “Continue.” The system will then validate your login information (this may take a few minutes). After the linking is complete, you will see an option that says “Select Accounts”, you can click on this option and the next screen will allow you to select which accounts you would like to view on your homepage.

  *The Link Account option will not allow you to transfer between accounts. You will only be able to view the accounts for a better view of your entire financial portfolio.

Preferences

• Can I change the colors/background of my account?

  There are two theme options. You can switch your view by clicking Settings and selecting Themes. Click to select which theme you prefer – Default or Artistic.

• Why do the colors change on my accounts and the asset summary graph?

  The colors that are assigned to each account and the asset summary graph are randomly assigned each time you log in to DIGITAL BANKING+.

Activity Center

• How is the Activity Center page different from the Account Details page?

  The Activity Center page contains all transactions initiated in DIGITAL BANKING+ including checks deposited through mobile deposit. It does not include transactions that you make by other means, such as ATM or debit card transactions. The Activity Center page also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed.

  The Account Details page is a record of processed and cleared transactions against your account from all sources. The Account Details page does not include transactions that have been drafted, approved, or canceled in online banking or mobile banking, only those that have already cleared or that will clear your account the next processing day.

Secure Access Code/Log in Questions

• What is a secure access code?

  A secure access code is one of our security features. The system will require that you receive a secure access code to verify your identity by confirming that your contact information matches what is currently in our system.

• What if my correct phone number or eMail address is not an option when I am requesting my secure access code?

  Contact our Customer Service team at 855-382-7827 (FUB-STAR) and we will be happy to assist you with confirming your secure access code and updating your contact information. You cannot complete a first-time log in or register a device without access to the contact information on file.

• How can I request another secure access code?

  If your secure access code has expired, you can simply attempt to log in to DIGITAL BANKING+ again and you will have the option to request another secure access code. If you are still having trouble getting logged in, please contact our Customer Service team at 855-382-7827 (FUB-STAR).

• Will I have to have a secure access code each time I log in?

  Each time you log in to a new device you will be prompted for a secure access code. If you are using a personal device, you can select to register the device to prevent DIGITAL BANKING+ from requiring the secure access code in the future.

• Why did I receive a secure access code while trying to perform a transaction in DIGITAL BANKING+?

  In the event that you attempt to create a transaction out of your normal range of activity a secure access code will be required. This protection has been put in place to keep your account safe from fraudsters. If you are having trouble finalizing a transaction please call our Customer Service team at (855) 382-7827.

Security & Technology

• What are the web browser requirements for using DIGITAL BANKING+?

  We recommend updating your browser to the latest version available to ensure compatibility and security within DIGITAL BANKING+.

  The following browsers in their current and previous two versions are considered supported.

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Apple Safari

  
  

  The following mobile operating systems are considered supported.

  • Android 8.x and later
  • iOS 14.x
  • iOS 13.x
• Is there an easy way for me to inquire about my account(s) within DIGITAL BANKING+?

  Yes, there is an available link for every account called ‘Ask a Question” within DIGITAL BANKING+. Navigate to this link by clicking on the account in question on the Home screen. The link will appear in the Option menu via the three vertical dots on the navigation bar under the balances. This will open a secure message for you to ask your question.

• What security features are in place to protect my account online?

  DIGITAL BANKING+ is highly secure, designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with.

New User

• I am a new user; how do I enroll in DIGITAL BANKING+?

  Mobile Device: Go to the Google Play or Apple Store on your tablet or mobile phone. Search for the First United Bank (TX) App and click Install. Click the “New Mobile User Tap to Register” option. Enter your last name, Social Security Number, Date of Birth, Account Number, Account Type and Zip Code. Create your user name and password to begin enjoying DIGITAL BANKING+.

  Online Browser: Click New User in the top right-hand corner. Enter your last name, Social Security Number, Date of Birth, Account Number, Account Type and Zip Code. Create your user name and password to begin enjoying DIGITAL BANKING+.

  You can call us at 855-382-7827 (FUB-STAR) if you have additional questions or need technical support.