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Digital Banking+ Help Center

Digital Banking+ Help Center

How to Enroll

First Time Login

Tips for the Transition

DIGITAL BANKING +

  • Why is First United Bank upgrading DIGITAL BANKING?

    Because we’re a Bank that’s about people, and not products, we’ve been focused on creating a digital banking experience that will enhance and expand everyday banking for our retail and business customers. DIGITAL BANKING+ offers a faster and more robust experience, providing an in-depth look at your entire financial picture. DIGITAL BANKING+ is powerfully sophisticated, yet simple to use and we are excited to share it with you.

  • What is different about DIGITAL BANKING+?

    Click here to see a comprehensive list of premium features and benefits now available through DIGITAL BANKING+.

Login & App Update

Account Questions

Statements

  • Will I lose my archived eStatements?

    No. You will still have access to the previous two years of statements.

    You can call us at 855-382-7827 (FUB-STAR) if you have additional questions or need technical support.

  • Why are my Statements not downloading?

    Ensure that you allow pop-ups for the DIGITAL BANKING+ site in your browser settings. If you encounter problems loading the page, it is likely that the pop-up box is being blocked by a pop-up blocker or a toolbar pop-up blocker. You can disable the pop-up blocker in your browser's settings or add the online banking site as an allowed site.

Alerts

  • Will my security alerts transfer?

    Previous alerts did not convert over and will need to be reset. You can set up alerts by clicking Settings then select Alerts. Click the +New Alert button in the upper right-hand corner to establish your alerts. You can also scroll through the list of existing alerts to toggle alerts on or off.

  • Will my account alerts transfer?

    Yes, your account alerts will transfer over however, we recommend you log in to your account and check your alerts to ensure everything is correct.

Scheduled Events

  • Will my scheduled transfers transfer?

    Yes, your scheduled transfers will convert over. However, we recommend you log in to your account and check your transfers to ensure everything is correct.

Bill Pay

Pay It Now

  • I don’t see Pay It Now. How can I send money to someone?

    Our new Person to Person Payment services will not be available until early 2022. Until then you can send money by selecting Pay a Person within the Bill Pay/Pay It Now feature. To do so, you will need to enroll in Bill Pay first.

  • What steps do I take to use Bill Pay to Pay a Person?
    1. After enrolling in Bill Pay, Select the Pay a Person tab in the header menu.
    2. Ensure that the eMail toggle is selected. Click Next.
    3. Enter all for the necessary information: Payee Name, Payee eMail address, Payee Nickname, etc. Select the account you wish to pay from. Click Next.
    4. Enter a Password only you and your payee know.
    5. A one-time activation code is necessary to register your payee. Select YOUR phone number to receive the activation code. Click Next.
    6. Enter the activation code you received. Click Next.
    7. Enter the payment amount and send date. Click Pay.
    8. Click Submit.

    Your payment is submitted.

Card Swap

Adding Accounts

  • What is the difference between ‘Adding an External Account’ and ‘Linking an Account’?

    Adding an external account will allow you to transfer money to and from that account using DIGITAL BANKING+.

    Linking an account will allow you to use DIGITAL BANKING+ to view balance and history information for accounts held at other financial institutions. This will help you have a better view of your entire financial portfolio.

  • How do I add an external account for transfers?

    Log in to DIGITAL BANKING+ and click Services in the menu. Select Manage Ext Acct. Here you will need to enter the routing number and account number of your account at another bank. We will then send two small deposits to your account with that bank. Once you have received them you will again log in to DIGITAL BANKING+ and click Services then select Manage Ext. Acct. You will then enter the amount of the two small deposits that you received, and you will be given access to transfer to/from that account within DIGITAL BANKING+.

  • How do I link an external account to view balance and transaction history?

    Log in to DIGITAL BANKING+, click the Get Started button in the Link Account box. Search for the financial institution where your other account is held. Enter your login information for that institution and click “Continue.” The system will then validate your login information (this may take a few minutes). After the linking is complete, you will see an option that says “Select Accounts”, you can click on this option and the next screen will allow you to select which accounts you would like to view on your homepage.

    *The Link Account option will not allow you to transfer between accounts. You will only be able to view the accounts for a better view of your entire financial portfolio.

Preferences

Activity Center

  • How is the Activity Center page different from the Account Details page?

    The Activity Center page contains all transactions initiated in DIGITAL BANKING+ including checks deposited through mobile deposit. It does not include transactions that you make by other means, such as ATM or debit card transactions. The Activity Center page also shows the status of each electronic transaction as it moves from a drafted status to approved, then processed.

    The Account Details page is a record of processed and cleared transactions against your account from all sources. The Account Details page does not include transactions that have been drafted, approved, or canceled in online banking or mobile banking, only those that have already cleared or that will clear your account the next processing day.

Secure Access Code/Log in Questions

Security & Technology

  • What are the web browser requirements for using DIGITAL BANKING+?

    We recommend updating your browser to the latest version available to ensure compatibility and security within DIGITAL BANKING+.

    The following browsers in their current and previous two versions are considered supported.

    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge
    • Apple Safari

    The following mobile operating systems are considered supported.

    • Android 7.x and later
    • iOS 14.x
    • iOS 13.x

    The following mobile operating systems are considered to have limited support.

    • iOS 12.x
    • iOS 11.x
  • Is there an easy way for me to inquire about my account(s) within DIGITAL BANKING+?

    Yes, there is an available link for every account called ‘Ask a Question” within DIGITAL BANKING+. Navigate to this link by clicking on the account in question on the Home screen. The link will appear in the Option menu via the three vertical dots on the navigation bar under the balances. This will open a secure message for you to ask your question.

  • What security features are in place to protect my account online?

    DIGITAL BANKING+ is highly secure, designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with.

New User

  • I am a new user; how do I enroll in DIGITAL BANKING+?

    Mobile Device: Go to the Google Play or Apple Store on your tablet or mobile phone. Search for the First United Bank (TX) App and click Install. Click the “New Mobile User Tap to Register” option. Enter your last name, Social Security Number, Date of Birth, Account Number, Account Type and Zip Code. Create your user name and password to begin enjoying DIGITAL BANKING+.

    Online Browser: Click New User in the top right-hand corner. Enter your last name, Social Security Number, Date of Birth, Account Number, Account Type and Zip Code. Create your user name and password to begin enjoying DIGITAL BANKING+.

    You can call us at 855-382-7827 (FUB-STAR) if you have additional questions or need technical support.


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