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Contact Us

Contact Us

Contact Us

Contact Us by Phone

(855) 382-7827 (FUB STAR)

Call anytime Monday through Friday from 7:00 am – 7:00 pm and Saturday 8:00 am – 5:00 pm and talk to a real person. No machines.

Bank by Phone

(888) 746-4178 (RING 1ST)

Bank by Phone is available 24-hours a day, 7 days a week and is a free service for First United Bank Customers.

Use Bank by Phone to:

  • Check Your Account Balance
  • Transfer Funds
  • Make Loan Payments

Check your balance on the following accounts:

  • Checking & Savings Accounts
  • Money Market Accounts
  • Certificates of Deposit
  • IRAs

Mailing Address

First United Bank

P.O. Box 16500

Lubbock, TX 79490

Customer Service Representatives

(855) 382-7827 (FUB STAR)

Monday: Friday 7:00 am – 7:00 pm
Saturday: 8:00 am – 5:00 pm



Find a First United Banking Center near you.

Human Resources Department

(855) 382-7827 (FUB STAR)

eMail your resume to


ATM/Visa® Debit Card

If you forget your PIN or to report a card lost or stolen call (800) 472-3272. If you are experiencing issues using your debit card, please call (855) 382-7827 (FUB-STAR) during normal business hours to speak to a Customer Service Representative, or (888) 458-8382 after business hours.

Visa® Credit Card

To report a lost or stolen credit card call (800) 558-3424.

Prepaid Debit or Payroll Card

To report a lost or stolen Prepaid Debit or Payroll Card call (800) 416-6373.

Report Fraud

If you suspect fraudulent activity on your First United Bank account, call a First United Bank Customer Service Representative immediately at (855) 382-7827.