Contact Us by Phone
Call anytime Monday through Friday from 8:00 am – 5:00 pm and Saturday 8:00 am – Noon and talk to a real person. No machines.
Bank by Phone
Bank by Phone is available 24-hours a day, 7 days a week and is a free service for First United Bank Customers.
Use Bank by Phone to:
- Check Your Account Balance
- Transfer Funds
- Make Loan Payments
Check your balance on the following accounts:
- Checking & Savings Accounts
- Money Market Accounts
- Certificates of Deposit
First United Bank
P.O. Box 16500
Lubbock, TX 79490
Customer Service Representatives
Monday – Friday: 8:00 am – 5:00 pm
Find a First United Banking Center near you.
ATM/Visa® Debit Card
If you forget your PIN or to report a card lost or stolen call (800) 472-3272. If you are experiencing issues using your debit card, please call (855) 382-7827 (FUB-STAR) during normal business hours to speak to a Customer Service Representative, or (888) 458-8382 after business hours.
Visa® Credit Card
To report a lost or stolen credit card call (800) 558-3424.
Prepaid Debit or Payroll Card
To report a lost or stolen Prepaid Debit or Payroll Card call (800) 416-6373.