May 10, 2021
First United Bank is proud to introduce TellerChat, Interactive Teller Machines, to the Canyon community. Interactive Teller Machines (ITMs) look like a traditional ATM, however, customers can have a real time, face-to-face conversation with a teller at the machine from their car.
On May 12, customers can begin using TellerChat to perform self-service transactions or request assistance by a LIVE personal teller via video—right from their car. This new TellerChat technology will help reduce customer wait times, provide a more convenient way to conduct a broad range of transactions, and extend the weekday and weekend hours during which First United Bank customers are able to speak with a LIVE personal teller. The Canyon Banking Center (801 23rd St) will have two TellerChat ITMs available. TellerChat tellers are available during the following hours:
Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
“We love our Canyon community and we’re excited to be able to provide our customers with an even MORE convenient way to bank with us,” said Executive Vice President and Regional Manager, Stuart Sutton. “Our excellent team, combined with this innovative technology, will make everyday transactions even more efficient for our customers.”
The TellerChat technology uses cameras to transmit video between a teller located in the Bank’s Operations Center in Lubbock, and the customer, all in real time. The LIVE teller will guide customers though every step of a transaction and can answer questions about personal accounts. In addition to performing the traditional functions of an ATM, TellerChat can perform the following transactions:
- Deposit cash or checks
- Withdraw funds
- Transfer funds between accounts
- Make loan payments
- Cash checks to the penny
Cash is dispensed in $1, $5, $20 and $100 denominations. The video tellers can perform 95% of all transactions handled by a traditional teller. TellerChat can securely verify a customer’s identity with a photo ID scanner and encrypted PIN pad; this eliminates the need for a debit or ATM card.
For more information about TellerChat please visit: https://www.youtube.com/watch?v=7BLlrMDK3SY