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Beginning July 6th, our Lubbock Banking Center lobbies will be closed. Our drive thru lanes will remain open with normal business hours or call (855) 382-7827 to schedule an appointment with a Banking Officer. Here you will find current information about Banking Center updates and our safety procedures. Remember, you’re covered.

COVID-19

COVID-19

In This Time Of Uncertainty One Thing Is Certain. You’re Covered.

Stay Up-to-Date. You’re Covered.

Safety FirstStarting Monday, July 6th, all of our Lubbock Banking Center lobbies will temporarily close to the public. This includes our Lubbock Northwest, Southwest, and Southeast Banking Centers as well as our Lubbock Spirit Mortgage office. Drive-thru lanes will remain open with normal business hours. Customers are encouraged to use our drive-thru lanes for everyday banking transactions or call (855) 382-7827 (FUB STAR) to schedule an appointment. All remaining Banking Center lobbies will proceed with normal business hours while adhering to our SafetyFIRST protocols.

We continue to serve you with SafetyFIRST as our number one priority. We have implemented protocols to ensure a safe environment for you and for our First United team members. We are proud to share that these protocols exceed the health and safety recommendations provided by the CDC as well as our state and local officials.

First United Bank strongly recommends that our vulnerable or at-risk customers take extra precautions to protect themselves while conducting their everyday banking needs. While we love to see you in person, the safest way for you to conduct your banking is through DIGITAL BANKING online or through our Mobile Banking App. If you need to speak with a Customer Service Representative please call (855) FUB-STAR (382-7827). We are ready to help you!

Per our State’s latest regulations for safely conducting business, we are opening our Banking Center lobbies under the following conditions:

  • All customers must be FEVER and SYMPTOM FREE.
  • All individuals must continue to follow SOCIAL DISTANCING guidelines and remain 6 feet apart from our team members and other customers.
  • All customers will have ACCESS to HAND SANITIZER and FACE MASKS in our Banking Center lobbies. (While not required, we strongly encourage the use of face masks when entering the Bank, or when within 6 feet of another person who is not a member of the individual household.)
  • Customers will be REQUIRED to REMOVE his/her FACE COVERING while conducting ANY TRANSACTION.

Our STARS will adhere to the CDC’s COVID-19 prevention guidelines:

  • All STARS will be FEVER and SYMPTOM FREE. We will be checking the temperature reading of our employees as they enter our buildings each day.
  • PLEXIGLASS SHIELDS are in place at each teller window to provide an extra layer of protection for customers and employees.
  • STARS will practice SOCIAL DISTANCING when conducting daily business activities.
  • STARS will be required to use HAND SANITIZER before and after each customer interaction.
  • Customer touch points (counters, doors, ATMs/ITMs and drive thru lanes) will be SANITIZED routinely throughout the day.

As we continue to work through these challenges together, we remain committed to keeping you informed about the steps we are taking to protect you, your loved ones and our team members while continuing to fulfill your unique financial needs. Thank you for putting your faith in us.

You’re covered.

Get Immediate Assistance

If you have been financially impacted by COVID-19 and need immediate help, please call (855) 382-7827 (FUB STAR) from 7:00 a.m. – 7:00 p.m. Monday-Friday and 8:00 a.m. – 5:00 p.m. on Saturday.

Banking Center Updates

Starting Monday, July 6th, all of our Lubbock Banking Center lobbies will temporarily close to the public. Our drive-thru lanes will remain open with normal business operations and hours. Please check our Banking Center LOCATIONS page for more information on Banking Center hours of operation and TellerCHAT (ITM) hours.

The Safest Way To Bank

According to the Centers for Disease Control and Prevention (CDC), one of the best ways to minimize the risk of contracting or inadvertently spreading the virus is to minimize contact. Because of this, we strongly recommend you enroll in DIGITAL BANKING for 24-hour access to your account(s). Here are a few ways you can continue to bank with us while ensuring the health and safety of you and your loved ones.

DIGITAL BANKING

Check your balance, transfer funds, make deposits and pay bills with DIGITAL BANKING online or through the First United mobile app. Click here to start the enrollment process.

FIRST UNITED ATMs & TELLERCHAT ITMs

If you need access to cash immediately you can visit any one of our First United ATM and ITM locations. We encourage you to use hand sanitizer after your completed transactions.

BANK BY PHONE

You can access your account information by calling (888) 746-4178 (RING 1ST), 24-hours a day, 7 days a week.

MOBILE WALLET

All consumer debit cards are now enabled with Apple Pay®, Samsung Pay® and Google Pay® which allows you to make contactless payments securely both in stores and online using your mobile device.

Economic Impact Payments

As part of the CARES Act recently passed by Congress, you may be eligible to receive an Economic Impact Payment (also known as a stimulus check) in the coming weeks.

The Treasury Department and the International Revenue Service (IRS) began distributing stimulus payments to eligible individuals and households in mid-April. If you didn’t supply direct deposit information to the IRS, a physical stimulus check will be mailed to you. The first checks, for taxpayers with gross income less than $10,000, are expected to arrive in mailboxes as early as April 24. It will likely take several months for all the checks to be distributed.

The safest way to deposit your stimulus check is with mobile deposit. Download our First United Mobile Banking App here.

Visit the Get My Payment portal at IRS.gov for information on eligibility requirements and the status of your payment.

Personal Banking Customers

We are working diligently to make banking from home as safe and easy as possible. We hope you’ll find these personal banking products and services helpful. In this time of uncertainty, we’ve got your back.

Mobile Deposit

We’ve temporarily increased our mobile deposit limit to $3,500 to allow more flexibility with your money. Securely deposit checks – including your payroll or government-issued stimulus check – with our First United Mobile App.

Enroll in e-Statements

If you’re not enrolled in eStatements, now is the time to do so. Securely receive your monthly bank statements electronically rather than through regular mail. View your statement anywhere you have access to email. eStatements are available for all personal checking and savings accounts.

Small Business Owners

We recognize many small business owners have been hard hit by COVID-19. Below are two United States Small Business Administration (SBA) programs and a few First United Bank products that may be helpful to you. Remember, you’re covered.

SBA Paycheck Protection Program

Get help covering payroll and overhead expenses incurred from February 15 to June 30, pending legislative approval. We’re here to help.

SBA Disaster Assistance Loans

The Small Business Association is ready to help. Designed to help small businesses cover expenses, these low-interest federal loans are processed directly by the SBA Office of Disaster Assistance.

Spirit Mortgage

Mortgage Assistance

If you’re among those financially impacted by COVID-19, you might be concerned about how to pay your mortgage or rent. We might be able to help. We’re offering assistance programs that may allow you to temporarily suspend payments. And, if we can’t help, we will point you in the direction of someone who can. Call (806) 798-5800 to speak with a mortgage loan coach.

Looking for Information?

Federal and state governments have announced plans to help struggling homeowners during this time. The Consumer Financial Protection Bureau has some great information on what to do now, and what your options are for mortgage and rental relief. Learn More

Stay Informed

Be sure to check back periodically for updates and information regarding COVID-19.

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